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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Unable to access hotmail due to being unable to receive code

Customer Question

unable to access hotmail due to being unable to receive code to activate
JA: How long have you had this issue with your Hotmail account?
Customer: since being on holiday in South Africa
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: via laptop and wifi
JA: What troubleshooting have you tried?
Customer: none - as we keep getting told we need a code and we have no way of receiving it
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Are you back from holiday now and how do you access your hotmail?

You may be interested in this article below to review while waiting for your reply:

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/unable-to-access-hotmail-account-while-traveling/08b67aba-c340-4e5b-9e08-44eb37e954eb

It has been linked to 'unknown' device in some cases when people when to South Africa.

We can review further when you reply to proceed.

~Franklin