Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
Where is it trying to send the code and what site is it? I know it's not a computer problem, but if i login i will be able to see the problem through your screen.
You don't need to, which is why i am asking for the site address but if you wish not to continue then not a problem.