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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a new alcatel one touch phone. when asked for my

Customer Question

I have a new alcatel one touch phone. when asked for my email and password ***** will not accept my good password ***** google.
JA: When did you last reset your username and password?
Customer: probably a long time in fact I don't remember when.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru our desktop computer. altho we would like to access email on our new phone alcatel from consumer cellular
JA: What troubleshooting have you tried?
Customer: none it is a new phone and I am trying to get on it to work the phone
JA: Anything else you want the email expert to know before I connect you?
Customer: no and thank you
Submitted: 2 months ago.
Category: Email
Expert:  Kevin T replied 2 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 2 months ago.

Are you trying to set up gmail?