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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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The email address I get on my cell phone and tablet, I got a

Customer Question

the email address***@******.*** I get on my cell phone and tablet, I got a new desktop computer and I could not sign inwith that email- so I got the email***@******.*** that was the only way that I could get yahoo on the desktop. but my son name ***** ***** come up.
JA: How long have you had this issue with your Yahoo account?
Customer: i got the hp computer a month ago. i have not been on the computer since, i got my email when i first did it,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: [email protected],com
JA: What troubleshooting have you tried?
Customer: i tried different things yahoo suggested when i went in to the help page
JA: Anything else you want the email expert to know before I connect you?
Customer: i wonder why yahoo did not let me sign in with the email address that i already had when i got the computer
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the model of your new desktop computer?

Is there any error or message?

Is the internet currently working on your new computer?

Are you trying to access your yahoo email account on your computer? Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Also, what's the model of your new computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Thanks yahoo fixed the problem for me.
Expert:  Viet - Email Tech replied 1 month ago.

Great. I was waiting for you yesterday, so I could help you quickly, but I'm glad you got it working now. Do you need help with any other computer question / issue?

Please let me know. Thank you for the update.