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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I can't seem to locate and retrieve my son's gmail account

Customer Question

I can't seem to locate and retrieve my son's gmail account on his Samsung tablet
JA: How long have you had this issue with your Gmail account?
Customer: just recently he had it on his tablet and it was set to stay logged in, now someone turned it off and he says all of his games will be lost if we have to create a new gmail?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on his tablet
JA: What troubleshooting have you tried?
Customer: I've tried locating his email and we can't remember the password, it gives us the wrong phone number to retrieve it his name is***** and I think the address is***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Dustin replied 7 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 7 months ago.

Do you or your son have a phone number that ended with the numbers 92?

Also, if you do or did still have that, is it a cell phone or a home phone number?

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