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Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13103
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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My notification will not stop on my phone, gmail, phone,

Customer Question

my notification will not stop on my phone
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: searching help
JA: Anything else you want the email expert to know before I connect you?
Customer: I have notification set with a ring tone and it plays while I am in conversation
Submitted: 7 months ago.
Category: Email
Expert:  Dustin replied 7 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 7 months ago.

Whats the full name brand and model of phone that you have?

Also, is it a specific type of notification thats causing the issue.. Such as just Email notifications, or Just facebook notifications, or is it all notifications?

Customer: replied 7 months ago.
thank you!Android note 5
just email notifications
Expert:  Dustin replied 7 months ago.

Thanks.. And how do you access your email specifically..

Do you only use the stock android email app? Or do you have a specific email app you downloaded such as the Gmail app, or the yahoo app, or some other email app?

Customer: replied 7 months ago.
gmail app
Expert:  Dustin replied 7 months ago.

Understood. The gmail app has its own special spot for notification settings.. Its outside of the standard android location for other notifications.

You have to make the change, inside of the gmail app itself.. This page shows you how to do so

http://ccm.net/faq/35590-how-to-disable-gmail-notifications-on-android

If you get stuck or run into any issues, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied. If you do not submit a rating, I am in no way credited for my time. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.