Welcome, I am Cory. Thank you for asking your question today.
Is this a new Facebook account?
I can connect remotely and fix this for you quickly.
Would you like me to connect remotely and fix this for you?
Yes, I am. Did you get the offer for remote service?
No, this is not a free service from Facebook, as they do not have live support. This is a paid global support site called Justanswer.
I will process a refund.
Have a good day.