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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I recently had my computer in the shop and when I picked it

Customer Question

I recently had my computer in the shop and when I picked it up fb did no longer accept my log in. I do not remember what my password ***** log in was.
JA: Is there a sign in error? Do you know your password *****?
Customer: I just don't remember. The ones I have used do not work
JA: Have you installed any updates recently?
Customer: I did try to update the fb
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can't think of anything else
Submitted: 1 month ago.
Category: Email
Expert:  Cory replied 1 month ago.

Welcome, I am Cory. Thank you for asking your question today.

Is this a new Facebook account?

Expert:  Cory replied 1 month ago.

I can connect remotely and fix this for you quickly.

Customer: replied 1 month ago.
Not a new FB acc't
Expert:  Cory replied 1 month ago.

Would you like me to connect remotely and fix this for you?

Customer: replied 1 month ago.
Please do
Customer: replied 1 month ago.
R U there or not?
Expert:  Cory replied 1 month ago.

Yes, I am. Did you get the offer for remote service?

Customer: replied 1 month ago.
Is that the CA67?
Customer: replied 1 month ago.
I thought this was a free service from FB. If I have to pay then just return my $5.00
Expert:  Cory replied 1 month ago.

No, this is not a free service from Facebook, as they do not have live support. This is a paid global support site called Justanswer.

Customer: replied 1 month ago.
Forget it then. I am 77 yo and cannot afford this.
Expert:  Cory replied 1 month ago.

I will process a refund.

Have a good day.

Cory