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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14398
Experience:  10+ years of work experience.
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Need help getting into may e-mail account:

Customer Question

need help getting into may e-mail account: ***@******.***, old password ***** *****
JA: Just to clarify, what email service provider are you using for this account?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: go to yahoo page (news page), choose mail option
JA: What troubleshooting have you tried?
Customer: all of it,
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I can think of. check both accounts but not on regular basis, and I do hot have a mobile as I only use my computer
Submitted: 1 month ago.
Category: Email
Expert:  Jason Jones replied 1 month ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

I am sorry to hear you are having such problems with your Yahoo account.

Please, follow the instructions below to reset your Yahoo password:
- Click the following link: http://edit.yahoo.com/forgot?login
- On that first page, choose the "My account may have been compromised" option and click the Next button.
- Fill out the requested questions and fill in the data when asked for it
You will then be given the chance to reset your password.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

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