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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Aol wont let me update my account info. need to change

Customer Question

aol wont let me update my account info. need to change credit card.
JA: How long have you had this issue with your A.O.L. account?
Customer: Since I received the third notice to change
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru web browser
JA: What troubleshooting have you tried?
Customer: going on page that shows all aol questions and answers. if you could just get me to th page I need I could change the credit info
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes ...why does my email "new" always show emails when there are none and also why do mynew emails go into recently deleted and spam
Submitted: 8 months ago.
Category: Email
Expert:  Isaac Franklin replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 8 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Can you please tell me what happens when you try to change your account for cc on aol?

What happens when you try to update?

What email puts everything in spam or deletes? @gmail, @aol, @outlook etc?