thank you very much for your question. My name is***** and I will try to help you as quick possible.
Please don´t click on that email, that is most important for now. Would you agree that I do have a look at your computer so that I can check the email and see what is going on and possibly also scan your PC for malware / viruses, to make sure that you haven´t been infected by something from that email?
Thanks for your patience and best regards,
I am looking forward to your feedback, so that I can help you to resolve your problem to your satisfaction.
Thank you very much and best regards,