Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.
With remote support I can easily find the problem and fix it. The remote support is an additional service and you need to pay for it. If I can't fix the problem, you will get refund.
If you do not want to pay for remote support, we can communicate here and try to fix the problem.
First please go to https://www.icloud.com/mail and try to login. Can you login and check emails ?
Please see the attachment...
If I can connect remotely, I can check and find the problem.
Okay, then let me opt out.
> I have tried that already and a couple other tweeks. Still not working.
Do you know how to take a screenshot? If you could upload a screenshot telling the error message or problem you see from your side, that would be a great help for us to troubleshoot further.