thank you very much for your question. My name is***** and I will try to help you as quick possible. Are you using Windows or a Mac or Linux?
Would you be interested in a quick remote-assistance, so that I can take a direct look at your issue and fix it for you?
Thanks for your patience and best regards,
Are you still there? I would really like to help you with your issue and look forward to your reply. If you do not want a remote-assistance to quickly fix the problem, we can also try to do it via text and I will try to guide you. Thank you very much.
You are not interested in solving your problem anymore, not even via text? Or did I understand that wrong?