Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($18) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
Once you accept the secure remote support offer, please click the link :
Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.