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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I have a HP Photostat c4480 printer/scanner connected to an

Customer Question

I have a HP Photostat c4480 printer/scanner connected to an apple MacBook computer. When I updated operating system to v 10.6.7 the scanner will no longer work. The print function still works. Is there a method to correct this situation?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is a Macbook computer running MacOSX v 10.7.5.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser***@******.***.
JA: What troubleshooting have you tried?
Customer: re initalizing hp Photostat studio.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Jason Fenoglio replied 2 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 2 months ago.

It looks like HP does not have a driver on their site after macOS 10.7.x. There is a process for updating the driver through Apple Software Update. Have you looked at this page to try and update your HP printer driver?

http://support.hp.com/us-en/document/c04510394

Customer: replied 2 months ago.
You have been no help. In addition you charged $37 to my account that I didn't authorize. Will file complaint with credit card co.