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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Not sure I thk that was a yahoo thing, yahoo was but I

Customer Question

not sure I thk that was a yahoo thing
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo was but I haven't use in 2 or better yrs
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i don't i haven't set up yet cant get into my facebook acct as well for some reason it was fine last night
JA: What troubleshooting have you tried?
Customer: reset password ***** fb recovery
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

To check, the issue is access Yahoo? Facebook or both?

and what is the message you get when you try to access it?

Customer: replied 2 months ago.
that the password ***** changed on fb
Customer: replied 2 months ago.
it wont reset
Expert:  Richard replied 2 months ago.

ok, what happens when you go through the process to reset the password?

Expert:  Richard replied 2 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard