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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I had a hack. Had to change password but it will not work

Customer Question

I had a hack. Had to change password ***** it will not work now
JA: When did you last reset your username and password?
Customer: about 5/6:00 today and have been trying to get on the last 30 min
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone iPad and desktop
JA: What troubleshooting have you tried?
Customer: I tried reset. but info is 10+ years old. CC numbers long gone, and just too old data to remember
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't know how many characters the password ***** be. I may have over gone on the numbers for new password
Submitted: 4 months ago.
Category: Email
Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Do you notice any suspected activity how do you know your account is hacked.

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