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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
open outlook and let me know the exact error you get?
When was it working fine last time and did you make any changes in the outlook files?
is has windows 7, 8 or 10?
From the Windows 10 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password ***** Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.
Let me know how it goes.
how many restore point dates you see in there.
Try the steps below:
Check if Outlook is running in compatibility mode:
· Close Outlook.
· Browse to the location mentioned below:
For Win 10 32 bit:
· C:\Program Files\Microsoft Office\Office16
For Win 10 64 bit:
C:\Program Files (x86)\Microsoft Office\Office16
· Right click onOutlook.exe< Properties< Compatibility
· Uncheck the box Run this Program in Compatibility Mode, Make sure you also click on the option change settings for all users tab at the bottom of the same screen.
· Click on Apply and Ok.
· Open Outlook and check if it works.
Reset the navigation pane and check if it helps.
· Ensure Outlook is closed,
· Hold Windows key + R.
· Copy and paste, or type the following command in the Open box, and then press Enter:
Outlook.exe /resetnavpaneNote: There is a space between Outlook.exe and /resetnavpane.
If the above step dint work, Try creating a new profile for Outlook and check the result:
If the issue fixes in the new profile, you may set the new profile as default and continue working with it:
· Go to control panel
· Mail icon, Show profile.
· Highlight the new profile and click on always use this profile
· Click ok.