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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can't access to my yahoo mail because password not match.

Customer Question

I can't access to my yahoo mail because password ***** match. I answer secret question right still not working
JA: How long have you had this issue with your Yahoo account?
Customer: many months
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: that is it.
Submitted: 7 months ago.
Category: Email
Expert:  ChrisC replied 7 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

The only way to reset the password ***** ***** the automatic password ***** wizard. When you answer the secret question, what exactly does it tell you?

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