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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I typed in my user name and password to log into my account

Customer Question

I typed in my user name and password ***** log into my account to find out the status of my allplication to goes and found I could not log in be us my info was invalid. I was given a new password ***** e mail...but had trouble....now locked out!
JA: Have you tried having password ***** directions emailed to you?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: I am 81 years old and not great with computers, but I thought I tried everything I was told to do
JA: Anything else you want the email expert to know before I connect you?
Customer: Well, I would like to have my initial password ***** since I use it all the time
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hello, what website are you trying to log into?

Customer: replied 1 month ago.
Global entry
Expert:  Martin replied 1 month ago.

Do you have the URL?

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