Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Yahoo Mail recently upgraded the security standards/protocol for their email service, which should be causing this conflict with the Mail app on the iPad/iPhone.
As a workaround, could you please open up the App Store on the devices, and then search for and install the "Yahoo Mail" app from there, and let me know if you are able to access your emails using this app instead?
Please reply back using the box below, and then we will continue further.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
OK; now, let's test with some manual settings to set up the account on the devices again. Please stand by - typing up the directions now.
OK. Now, please delete and add back your email account manually on the iPad/iPhone as follows:
From the device’s home screen, tap Settings.
On the Settings screen, tap Mail, Contacts, Calendars.
Tap your email account listed, and then tap "Delete Account" at the bottom.
Next, tap Add Account.
Tap Add Mail Account.
On the New Account screen, complete the following fields:
Address (your full Yahoo email address).
Password - enter a false/incorrect password ***** this will enable iOS to offer a choice between IMAP and POP3 in the next setup screen.
Tap Next; after the device fails to load your email settings automatically, follow the additional instructions below:
Enter your Incoming Mail Server information:
In the Host Name field, enter "imap.mail.yahoo.com".
In the User Name field, enter your full email address.
In the Password field, enter your correct password.
Enter your Outgoing Mail Server information:
In the Host Name field, enter "smtp.mail.yahoo.com".
Confirm Use SSL is set to ON.
Confirm Authentication is set to Password.
Confirm that the Server Port is set to 465.
To complete, select Save.
Do let me know how it goes; thank you.
Sorry, it did or didn't? Also, did you make sure to use an incorrect password ***** as instructed? Do let me know.
Hmm, I see. Allow me just a couple of minutes, please.
One more question: did you set up the email account manually using IMAP (as directed) this time, or did it set it up automatically for you?
Yes, it looks like you did not fill in an incorrect password ***** prompted the first; doing this will force it NOT to set up the account automatically, but instead allow you to manually set up the account.
Could you please try carrying out the steps in one of my earlier replies (see above) to delete and add back the account manually, and let me know what happens?
OK; I assumed you filled in an incorrect password ***** first time, when setting up the account this time? If so, it didn't prompt you to re-enter the account details?
Sorry, I'm based in a different country now, so setting up a phone call might be a hassle for both of us. However no issues, let me open up your question to our other experts now who will be able to assist you further via a phone call.
Also, just one more thing; at the "next" step, do you get a POP/IMAP prompt at the top?
Yes; at that screen, you need to type in the correct password ***** time and then set up the account manually using IMAP (as directed.) So basically, we just to enter an incorrect password ***** the first time when setting up the account so to prevent it from automatically setting up the account, and then provide the correct password ***** you are setting it up manually (at the current screen.)
Could you please try this and let me know? If you still face issues, I'll open up your question to our other experts right away. Thanks!
Hmm, okay; this is a tricky one. Opening your question for our other experts now; thank you.
A new expert here -- Just a side note: If you prefer a phone call, you can use the additional services request option on your screen for a Live Phone Call to send the request to our expert pool.
Do you have 2-step verification on your Yahoo account? Click here: https://login.yahoo.com/account
Click on Account Security
Under "Two-Step Verification" -- does it say On or Off?
Do you have multiple email accounts on your devices?
On your phone or iPad, if you open Mail then Select ALL INBOXES
Do you see your Yahoo emails anywhere in there?
Is your work email through Yahoo as well?
So, your work emails are missing too?
Do you mean you can see the Sent, trash, junk, and draft emails or you can see the sections designed for Sent, Trash, Junk, and Drafts if you are viewing the options?
If you sign into Yahoo email on a desktop computer, do you see the emails in your Inbox?
If you send an email to yourself right now, does it show up in your Inbox on your phone?
Try sending the email from your iPhone using the Yahoo and send it to the Yahoo account.
Did it ever work properly on your iPhone or iPad?
I am not aware of any glitch/outage with Yahoo at the moment but this is almost certainly some sort of glitch/outage/issue on their end.
Between myself and the previous expert, we have exhausted all of the options available that would fix the issue which leads me to believe it is an issue on their end. I know saying the issue is on Yahoo's end does not fix it for you but there isn't a single troubleshooting route that I can think of that would help the situation at hand. I don't want to waste your time on the issue anymore because there isn't anything that we could do at this point that would make a difference and it would just be wasting your time. I would recommended waiting a couple of days to see if the issue fixes itself and if it does not, we can use a form to report a bug within Yahoo.
No, I do not. I was able to delete and load in my Yahoo account into the native app without any issues.
I think it is a Yahoo based issue that is affecting a small percentage of accounts since I have not heard about it recently.
You're welcome. I hope that it is an issue that they are working on and it will be fixed soon for you.
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