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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I want to include my daughter in the share household option

Customer Question

I want to include my daughter in the share household option for my Amazon Prime service. Have tried several times but so far unsuccessful.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through Safari web browzer
JA: What troubleshooting have you tried?
Customer: I've just tried to go through the prompts. When I put her email address and password, I get problem
JA: Anything else you want the email expert to know before I connect you?
Customer: don't know of anything
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hello and welcome.

What error do you get when you try to add her?

Customer: replied 1 month ago.
I would have to go out of this screen to see. When I go to my Amazon Prime, the section about household sharing, I first put my information (email address and password, the response told me to put her information in. When I did, I got an error but can't remember what it was without going to that page and trying again.
Customer: replied 1 month ago.
Are you still with me?"
Expert:  Martin replied 1 month ago.

Yes

Expert:  Martin replied 1 month ago.

Go ahead and try it again and see if you can write down the error for me.

Alternatively, I can connect with you remotely and help you directly