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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Just to clarify you are having this blocking issue in your gmail account am i correct?
Are you trying to access this gmail using a windows or mac pc ?
Note : -If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
Reply using the box below
Thank you for the details.
Is iinet configured on outlook also are you using any kind of proxy or vpn tool on your PC?
Is your iinet account linked to gmail account?
In that case may I send you the offer to remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC.
Let me know.
Then its best i access your computer with your permission and check it directly.
Usually there is a charge but i can do without the additional charge this time.Is that OK with you?
No do not click on it
If you click on it,there will be a charge i will send the link to do remote support.
Here is another tool to do remote support it’s called Team Viewer, to download it click on this link http://www.teamviewer.com download, install and then open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Did you manage to install team viewer using the free personal options?
If you have any problem using that remote support tool please let me know.
Sorry to hear that but if you want i can give you another more simpler remote support tool and we can try that.let me know
It seems like you have left logged off so i will open this to other experts to see if they can help you.
> I can get into my gmail account but not my iinet email account.
I am still a bit confused about what's wrong with your iinet account. I list a few situations below and let you choose:
1. You can't send any message from your iinet email account to your Gmail mailbox.
2. You can't send any message from your Gmail box to your iinet email account.
3. You set up Google to automatically retreive emails from your iinet email account, but it does not work.
4. Something else, please clarify.
> I get a message from Google saying someone is trying to get in.
What's the exact error message you got from Google? Better please post a screenshot?