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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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O I have not been able t ge emails since Oct 12. I have

Customer Question

O Hi I have not been able t ge emails since Oct 12. I have tried verything I was tld t d but cannot get my email back p
JA: Just to clarify, what email service provider are you using?
Customer: google ...I have gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use all three but mostly mu iphne
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: I have followed the steps t enter a new password ***** it tells ,e acc**t cannot be found
JA: What troubleshooting have you tried?
Customer: the ne given t me by email frm google
JA: Anything else you want the email expert to know before I connect you?
Customer: I really dont knw what t ask
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

As you normally access your email using your phones, please advise if your email stops working on all phones or not? This will determine if it is a password ***** or configuration issue. Thanks.

Customer: replied 1 month ago.
I only use one phone
Customer: replied 1 month ago.
No not for 39 dollors
Expert:  bbao replied 1 month ago.

But this phone cannot access your Gmail now?

Customer: replied 1 month ago.
No I do not agree to a $39 charge to fix my email
Expert:  bbao replied 1 month ago.

> No I do not agree to a $39 charge to fix my email

?? No one asking you pay extra $39 for fix your email. Why do you say that? You already paid for this Q&A session, I think we may restore your email this way if you got significant information to proof your ownership.

Customer: replied 1 month ago.
It is asking me if I want to switch to secure remote assistance for $39
Customer: replied 1 month ago.
If you can restore email for the $ 5 fee go ahead and do ut
Expert:  bbao replied 1 month ago.

Just ignore it. That's not applicable for your scenario. It is suitable for fixing computer problems, or someone who has limited skill to operate a computer.

Customer: replied 1 month ago.
Ok what do I need to do now
Expert:  bbao replied 1 month ago.

> If you can restore email for the $ 5 fee go ahead and do ut

I guess $5 was for deposit. FYI - This Q&A session will charge you for $42 for recovering your email account. It is not a $5 job. :)

Expert:  bbao replied 1 month ago.

FYI - JustAnswer is not a free service, but it is a 100% satisfaction guaranteed service.

Customer: replied 1 month ago.
No .... thank you fir the info but the lady I talked said it would be $ 5 refundable charge. No I am not paying $42 dollars either...thanks for your gelp
Customer: replied 1 month ago.
I am ending this session
Expert:  bbao replied 1 month ago.

Okay, it's up to you. Good luck!

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