Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
are you able to access your email that you have registered with pogo
i will assist you on the chat itself...please let me know that is your gmail id the one thats registered with pogo