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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Email
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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Wine spilled on my 2014 Mac Book Pro. Help! Macb, Tablet -

Customer Question

Wine spilled on my 2014 Mac Book Pro. Help!
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Macb
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet - and my probllem is with a macbook pro - wine spilled on keyboard. 2014 model
JA: What troubleshooting have you tried?
Customer: Put it in rice -
JA: Anything else you want the email expert to know before I connect you?
Customer: This is not an email problem!!!
Submitted: 1 month ago.
Category: Email
Expert:  Jennifer French replied 1 month ago.

Hello! My name is ***** ***** I will be the expert answering your question today.

How soon after did you put it in rice? Did you turn it over immediately to let the excess wine drain out of the keyboard?

Expert:  Jennifer French replied 1 month ago.

My suggestion would be to follow the instructions on the picture I am sending you. You have to let it sit for a few days before trying to turn it on or you will ruin the laptop if it is still functional. They recommend 96 hours. The picture is attached.

Other than that, you may have to get another laptop or take it to a service center.

My last suggestion, as a wine fan, is to purchase a no spill wine glass! They exist!

I wish you the best of luck.

Please kindly rate my answer with 5-stars in the top right hand corner of the screen so that I may receive credit for assisting you today.

Have a good day and thank you for choosing Just Answer!

Expert:  Jennifer French replied 1 month ago.

Were you able to fix this or did you have to get a new one?