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The free Yahoo email accounts do not have LIVE support......so your only able to get help through the support pages or forums. There is NO phone number to call for help on the FREE yahoo email accounts.
But your custom domain name Email account ( @ pilotspoint.net) SHOULD come with live support.
So, who is hosting the EMail server for your domain (pilotspoint.net) ?
Are you still with me here?
I can help you, but I need you to work WITH me.