Hi,I'm sorry about the issue. When did this issue first occur?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your email address?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
A new expert here -- Do you still need help?