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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get my email. I ue Mozilla thunderbird. Mozilla

Customer Question

I can't get my email. I ue Mozilla thunderbird.
JA: Just to clarify, what email service provider are you using?
Customer: Mozilla Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: It's an icon on my computer screen
JA: What troubleshooting have you tried?
Customer: I tried to bring it up on 'google, but nothing
JA: Anything else you want the email expert to know before I connect you?
Customer: no, thanks
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. When did this issue first occur?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your email address?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Josh replied 1 month ago.

Hi!

A new expert here -- Do you still need help?