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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I bought the home &landscape design premium punch 19 and

Customer Question

i bought the home &landscape design premium punch 19 and tutorial.i can't get the inside the walk through to work.when i activate the walk through little yellow man,he only walks outdoors of my design ,and i can't get him to walk inside .how can i fix this.thank you.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: i don;t know what to try.
JA: Anything else you want the email expert to know before I connect you?
Customer: no.
Submitted: 5 months ago.
Category: Email
Expert:  Quiksilver07070 replied 5 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 5 months ago.

The only way i can help you is to SEE and SHOW you as if i was sitting next to you.

This is called a remote session....would you be ready to do this now?

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