Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
We can go in and look for the recovery options. We can continue here written or i can send a remote support.
If you decide to do remote support; please try to use the same computer you usually log in the outlook account
with as it may be stored somewhere on the pc.