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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to purchase e-books for my new Kobo aura but the

Customer Question

I am trying to purchase e-books for my new Kobo aura but the checkout page will not permit me to enter the month of my credit card's expiry date.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: cablerocket.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none. I get to the checkout page and can't enter the month of the expiry date on my card. How would I troubleshoot that?
JA: Anything else you want the email expert to know before I connect you?
Customer: That's the current problem.
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Is it greyed out?