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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have just begun using a new laptop with Windows 10. I have

Customer Question

I have just begun using a new laptop with Windows 10. I have added a number of contacts, yet when I try to send them an email, they do not autopopulate under "to." what have I done wrong?
JA: Just to clarify, what email service provider are you using?
Customer: I'm sorry. I am using a hotmail account.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Until recently on a tablet, but now I have a laptop.
JA: What troubleshooting have you tried?
Customer: I'm a bit of a dinosaur with technology, so I really don't know where to turn to next.
JA: Anything else you want the email expert to know before I connect you?
Customer: Ok, while we're at it, how do I group recipients in groups? I used to be able to do this without a problem, but Windows 10 seems to have changed everything without providing much of a manual so to speak for us amateurs...
Submitted: 8 months ago.
Category: Email
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 8 months ago.
OK
Customer: replied 8 months ago.
Thank you, ***** ***** is getting costlier than I want.
Expert:  Cody replied 8 months ago.

What email program are you using?