Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
First off, please open up the following link:
Follow the on-screen prompts to verify your identity, after which it will allow you to reset and create a new password ***** your Bigpond/Telstra account accordingly.
Do keep me posted on the results. If you need more help, please use the Reply box below to continue our conversation.
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