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Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 1249
Experience:  Networks & Security Engineer
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I purchased a garbage disposal from amazon on Oct 2nd I have

Customer Question

I purchased a garbage disposal from amazon on Oct 2nd I have not received the unitand would like e refund
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top
JA: What troubleshooting have you tried?
Customer: contacting seller-no response
JA: Anything else you want the email expert to know before I connect you?
Customer: I have the order number
Submitted: 7 months ago.
Category: Email
Expert:  Mr.Med replied 7 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 7 months ago.
  1. Locate the order you want to refund in Manage Orders.
    For more information about locating an order, see View & Search Orders (Click here)
  2. Click the Refund order button in the Action column.
    Alternatively, click the Order ID and then click the Refund order button on the Order Details page.
  3. Select a refund amount: full or partial.

To refund the full amount:

  1. Select the Full Refund tab.
  2. Required: Select the appropriate Reason for refund.
  3. Optional: Add a Memo to buyer.
  4. Optional: Add a Seller memo for your personal records.
    This allows you to track the actions you’ve taken on an order, including reasons for concessions and reminders of promises to buyers.
  5. Click the Submit Refund button.

To refund a partial amount:

  1. Select the Partial Refund tab.
  2. Required: Select the appropriate Reason for refund.
  3. In the Amount to refund column, enter the refund amounts.You can also refund gift wrap costs.
  4. Optional: Add a Memo to buyer.
  5. Optional: Add a Seller memo for your personal records.
  6. Click the Submit Partial Refund button.

When you manually generate a refund, it will sit in Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. This feature is available for manually generated refunds only. Refunds issued through feeds will continue to be processed immediately.

Thank you

Expert:  Mr.Med replied 7 months ago.

If you have a moment please rate my answer by clicking on one of the stars below, Positive rating are appreciated.

If you still need help please reply back to me and i will gladly continue to help

Thank you