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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I created a 2 step verification using my Comcast.net email

Customer Question

I created a 2 step verification using my Comcast.net email account, but it is not active anymore. Thus since I can't remember my google pasword, I also can't verify it's me. I created a new gmail email account but kGoogle says that they can't verify it's me.
JA: How long have you had this issue with your Gmail account?
Customer: For over a week
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  bbao replied 3 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Customer: replied 3 months ago.
Great
Customer: replied 3 months ago.
Great - lets get to it
Customer: replied 3 months ago.
can you help or do I get my charges back?? what's up . this is taking too long for me to have anyconfidence
Expert:  bbao replied 3 months ago.

Sorry for the delay, just switched to a new computer.

Okay, basically your first requirement is to get the password ***** for your Gmail account. Is it correct?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Hello...... what's up?
Expert:  bbao replied 3 months ago.

So do you have your mobile number and another email address associated with the Gmail account?

Expert:  bbao replied 3 months ago.

Did you already try the Forgot Password ***** at Gmail's logon page?

Customer: replied 3 months ago.
I'm leaving you and quitting this conversation. I explained in full and I are asking beginning questions
Expert:  Mr.Med replied 3 months ago.

Hi and thanks for your question, My name is ***** ***** i will be assisting you today,

Let's start, Do you have access to your new gmail account please? also do you have a valid phone number ?

Customer: replied 3 months ago.
I have both. When I use my new gmail account I get a code . When I put code in it says, "Google couldn't verify it is me so u can't sign into this account (original one) right now
Expert:  Mr.Med replied 3 months ago.

Please click on the link below and try the recovery options :

https://accounts.google.com/signin/recovery

Let me know if you can login to your new account

Thank you

Customer: replied 3 months ago.
I can log into new account to put in recovery code but google still says it can't verify it is me. They could 3 days ago but I clicked on their link today and that is no longer available
Expert:  Mr.Med replied 3 months ago.

since you cannot verify your identity for the two emails, I would suggest creating a new gmail address using a different phone number.

Expert:  Mr.Med replied 3 months ago.

Hello,

Do you still need help please?

Customer: replied 3 months ago.
No thank you
Expert:  Mr.Med replied 3 months ago.

Did you create another gmail account ?