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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I am back now. Your message said there was a glitch at the

Customer Question

I am back now. Your message said there was a glitch at the site--I assume you mean at AOL. So I just need to pay $39 to get that fixed? Just want to be sure.
Submitted: 8 months ago.
Category: Email
Expert:  Quiksilver07070 replied 8 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 8 months ago.

im sorry, i had mispoken

Expert:  Quiksilver07070 replied 8 months ago.

The glitch i spoke if, is NOT associated with AOL.

Expert:  Quiksilver07070 replied 8 months ago.

it was associated to MY computer....and that is why it took sol ong to respond back to you.

Thats all

Expert:  Quiksilver07070 replied 8 months ago.

The issue you have with your AOL account......is still there.

The $39 you initially paid is for your question to be answered......thats all.

It allows you to CHAT (like we are doing now) with an Expert (thats me) to help resolve the issue.

But if you need MORE assistance like a remote connect, or a phone call......that is an additional charge.

Expert:  Quiksilver07070 replied 8 months ago.

However, even if you DO pay......if you are NOT satisfied.....you can request a refund.

We offer a 100% satisfaction guaranteed policy!

So.....i hope that puts your mind at ease.

Expert:  Quiksilver07070 replied 8 months ago.

I would like to connect to your computer and resolve the issue you are having.

But i cant do that until you accept the remote proposal.

Once you accept the remote proposal, we can continue.

Expert:  Quiksilver07070 replied 8 months ago.

Hello?