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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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For 2 hours I have tried to prepay my annual renewal and

Customer Question

For 2 hours I have tried to prepay my annual renewal and sigh up or auto renewal. I have failed as every password ***** address is wrong..HELP
JA: When did you last reset your username and password?
Customer: With Who?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer:***@******.***
JA: What troubleshooting have you tried?
Customer: Through the pay feature on 365 - outlook the closing sgt but another password ***** heard of. All I want to I py my bill and authorize auto renewal. Is there a telephone #.?
JA: Anything else you want the email expert to know before I connect you? What confuses you?
Customer: Too many ID and pssords
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is it Microsoft Office 365 renewal or something else?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,