Need Help With Email? Ask Your Email Questions Online
Hi there and welcome
I am sorry to hear about the issue you are having
What is the exact message you get when you fail to sign in?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
make sure to sign in using my link below please
As when I tried it recognized***@******.***
Let me know the results please
ok, then you will need to reset the password
use this link to do so
CLICK ME TO OPEN
Let me know please how you go
ok, use the instructions I gave you please to reset the password.
you need to do the reset on that account, your using the wrong email for this
Ill try it from here
one moment please
ok, the issue is you never specified any other recovery methods, so we need to get the postal code right.
you cannot remember where you where when you created the account? Which city?
ok, it is not the current one, it is the one you had when you created the account.
If you cannot find it, call 1(###) ###-####/a>
And try to verify yourself another way over the phone to get the correct postal code.
Let me know the results please.
thank you, ***** ***** me know the results.
ok, please let me know the results.
I never heard back from you on this