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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Say Pearl I forgot my email password & I Do not have a cell

Customer Question

Say Pearl I forgot my email password & I Do not have a cell phone at this time . My old cell phone number comes up as to create a new password,
JA: When did you last reset your username and password?
Customer: I think may be 6 months how ever I am not sure. I think I remember yahoo questions. how ever yahoo reset page Don,t give me that option. how can I reset my password ***** you for your time.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I HAVE A TOWER I THINK WEB BRWSER
JA: What troubleshooting have you tried?
Customer: WEB BROWSER
JA: Anything else you want the email expert to know before I connect you?
Customer: Why did I lose my password ***** was signed in I all so have a different yahoo page when I lost my mail thank you
Submitted: 5 months ago.
Category: Email
Expert:  Sandy replied 5 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 5 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($18) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

If you wish to choose Secure remote session or Phone support(live discussion via phone), please click Accept this Offer/Get extra help offer sent by me.

Else, we can continue in the question and answer session, but I will need to ask a number of other questions and try and walk you through some steps.