My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the gmail address please?
okay, thank you. What is the last password ***** remember?
Do you have access to the phone ending in 28?
Do you still need help with the gmail password?
can you answer the security question you added to your account>
First teacher's name?
okay, do you have a computer that you have used recently to sign in to the gmail account?
okay, what is the brand/model of that computer?
okay, does the HP have windows 7, 8, or 10?
okay, unfortunately we are not going to be able to recover the gmail account without the phone number ending in 28. The windows computer will have to be reset to factory settings in order to gain access to it. I can help you with the computer reset if you want to do that.
did that work for you?
Press and hold the power button a few seconds to turn off the computer.
Then turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot.
On the Troubleshoot screen, click Recovery Manager.
Under Help, click System Recovery.
When Recovery Manager prompts you to back up your files, select recover the system.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me what happened to the phone number ending in 28? Did you cancel it, lose the phone or something else?I am awaiting your reply.Thanks,IT Miro
I am glad you did!
Do you require any other assistance?
OK, I will have the Customer Service close this request then.