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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Email expert with over 5 years experience
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I have been using Kindle reader for some years. I forgot my

Customer Question

I have been using Kindle reader for some years. I forgot my password. When prompted to aI do not know what to dossign a new one, it was not accepted.
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Which password ***** you referring to?

Customer: replied 1 month ago.

The new one beccause I forgot the old one.
Bonnie 14345xxx

Expert:  Josh replied 1 month ago.

There are 3 passwords associated with a Kindle -- The Amazon password, Wi-Fi password, or the Kindle is locked password. Which one do you need help with?

Customer: replied 1 month ago.

I have only used one password. That is the one I used

when ordering books by signing in to Kindle and the one

that I have since forgotten.

The new one I want to use is Bonnie 14345xxx. It is the only oe I use (now it is the new one) when ordering books

Expert:  Josh replied 1 month ago.

Thank you. For future reference, you are trying to reset your Amazon password.

Click here: http://amzn.to/2evn36N

Follow the prompts to reset your password. Use the new password ***** your Kindle.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 1 month ago.

When I typed in the new password ***** was not accepted and no reason was given

Expert:  Josh replied 1 month ago.

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 1 month ago.

I don't havea leather cover on the Kindle. Nothing I do

seems to work/ The kindle works, it just does not allow me to view my other books.

Expert:  Josh replied 1 month ago.

Please follow the steps above and ignore the leather case portion.

Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 1 month ago.

No matter what I do I am unable to log in with Kindle books. As I said I am partially disabled and the Kindle reader is very important to me.

Do I have to change me password?

Expert:  Josh replied 1 month ago.

Did you follow my steps?