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Hi! My name is ***** ***** I will be assisting you. Let's get started!
Which password ***** you referring to?
The new one beccause I forgot the old one. Bonnie 14345xxx
There are 3 passwords associated with a Kindle -- The Amazon password, Wi-Fi password, or the Kindle is locked password. Which one do you need help with?
I have only used one password. That is the one I used
when ordering books by signing in to Kindle and the one
that I have since forgotten.
The new one I want to use is Bonnie 14345xxx. It is the only oe I use (now it is the new one) when ordering books
Thank you. For future reference, you are trying to reset your Amazon password.
Click here: http://amzn.to/2evn36N
Follow the prompts to reset your password. Use the new password ***** your Kindle.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
When I typed in the new password ***** was not accepted and no reason was given
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
I don't havea leather cover on the Kindle. Nothing I do
seems to work/ The kindle works, it just does not allow me to view my other books.
Please follow the steps above and ignore the leather case portion.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
No matter what I do I am unable to log in with Kindle books. As I said I am partially disabled and the Kindle reader is very important to me.
Do I have to change me password?
Did you follow my steps?