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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I was charged twice for Norton anti-virus: code 5968 1st

Customer Question

I was charged twice for Norton anti-virus: code 5968 1st charge was 6/28/16 for $89.99 and the second was 7/18/16 for $74.89 same code. I was on chat line waiting for a response for 22 min 10/21/16 I disconnected and was on hod for 67 min on the phone and the guy was supposed to have someone call me back yesterday and no one ever called My confirmation # 28949820 Thank you Pat

Submitted: 1 month ago.
Category: Email
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Did you try for annual renewal or this is for the first time you used Norton.

Expert:  Bhavik Joshi replied 1 month ago.

As the two amounts are different then it seems like you were charged for two different products.

Expert:  bbao replied 1 month ago.

I think it would be very helpful to the investigation if you could upload the original Norton notification email or chat log to here.

Customer: replied 1 month ago.
I want my $42 refunded
Customer: replied 1 month ago.
I am writing the CFO because I feel that this is a scam
Expert:  bbao replied 1 month ago.

OKay. I have sent an note to the customer services asking for the refund. They will process your requirement soon.

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