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Ask Byron Your Own Question

Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 2387
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I hit the sign out key in error & now my email address has

Customer Question

I hit the sign out key in error & now my email address has been changed.
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru brower
JA: What troubleshooting have you tried?
Customer: just asking U?
JA: Anything else you want the email expert to know before I connect you?
Customer: I need to get my old email address back in place***@******.***
Submitted: 4 months ago.
Category: Email
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

This happens when a gmail account has been logged in to on a computer. Gmail remembers

the account supposedly to make it more convenient for you. Can you tell me which version of

Windows your are using or do you use a Mac?

Customer: replied 4 months ago.
windows 7
Expert:  Byron replied 4 months ago.

Thank you. Can we do a screen sharing session and I can help you directly?

Customer: replied 4 months ago.
windows 7 on acer Do not wish to be charged for the securely connect fee.
I just want my old email address back. Please confirm if U can help me get it back
Customer: replied 4 months ago.
please just confirm if U can get my old email address back for me? ***@******.***
Customer: replied 4 months ago.
Hello Byron, are U there
Expert:  Byron replied 4 months ago.

I'll waive the fee. I need to see what's going on.

From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=fb95a7fb-de87-4b3f-ad5d-552f1e6ce632

Expert:  Byron replied 4 months ago.

I'm waiting to get us connected. I can fix this.

Expert:  Byron replied 4 months ago.

All is fixed now. Please take a moment to rate the service using the stars at the top of the page, then submit

as that is how we are credited with assisting you.

It would be much appreciated.