How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

It's still not working, gmail, through outlook 2013, Take

Customer Question

It's still not working
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through outlook 2013
JA: What troubleshooting have you tried?
Customer: Take over my machine and try it yourself... I
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, I'd like to get my Microsoft Office reactivated. Your last tech screwed it up
Submitted: 6 months ago.
Category: Email
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What specific message or error are you getting about Office activation?

Customer: replied 6 months ago.
outlook data cannot be configured... connect to Microsoft Exchange at least once
Customer: replied 6 months ago.
take over my computer and see if you can fix it...
Expert:  technicalcat replied 6 months ago.

Sorry, I didn't realize this was a duplicate question. You already have a question open and are working with an expert named Cody. Please refer to that question, and close this duplicate question. Thank You.

Customer: replied 6 months ago.
I had enough of your run around. YOUR SERVICE SUCKS!!!!!
Customer: replied 6 months ago.
the link provided does not work: http://professional.justanswer.com/chat/index/4b9f3b41dab04260a86efafbd8daae8c#
Expert:  Sandy replied 6 months ago.

I apologize for the inconvenience caused to you.

Please follow the steps given below for providing me secure remote session:

Click the link given below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=4ab8469a-b44b-4e66-a55c-22f9e2ebb886

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 6 months ago.

I'm calling you. Please pick up the phone.

Customer: replied 6 months ago.
Thanks for the call. Unfortunately, I'm on the west coast (USA) and it was 6:00a. First, you provide a bad link then it takes you 18 hours to respond. When you finally decide to call, it's 6:00a. I've had nothing but a bad experience with you guys. Your first tech couldn't fix the problem. Your second tech, Cody made the problem worst by corrupting my Microsoft Office. I was on the phone with Microsoft for an hour trying to get that problem resolved. In my estimation, your entire operation stinks. Please refund whatever money I have coming and let's move on.
Expert:  Sandy replied 6 months ago.

I apologize for the inconvenience caused to you and I assure you of the best support from my side. Let me know when you're ready to work with me.

Customer: replied 6 months ago.
I've really had enough apologizing from you guys. Seemingly, that's all you guys do. Your first 2 guys were totally inept. Then, you provide a bad link!! Your organization has done nothing to show that your capable. If you don't want a bad review, please refund whatever monies I have coming and let's move on.
Expert:  Sandy replied 6 months ago.

I'm raising the refund request. Thank you.

Related Email Questions