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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can not remember my passcode i can not log in, ii didnt

Customer Question

i can not remember my passcode i can not log in
JA: Have you tried having password ***** directions emailed to you?
Customer: ii didnt recieve an email to review
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly my phone oe this laptop im using
JA: What troubleshooting have you tried?
Customer: i haven't tried any on the phone because it has locked me out. when trying to use this comp. it says it can not verify my account. I can not remember the date I set the acct up ots been over 10 years at least. I never have to use the password ***** any of my accessing my gmail, it comes up automatically with the gmail icon. I attempted the other evening to change the password. I now cant remember the exact code I used. I have atteempted
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to be able to access my phone, it is locked me out totally. Thank you for your patience with me.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Just to clarify - You can't remember the password ***** Gmail account, is it correct? Additionally,

1. You have been using the Gmail account for 10+ years.

2. You were able to access your Gmail account from multiple devices, including your phone and computers.