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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6013
Experience:  I have 7+ years of experience in fixing emails issues.
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I did a system recovery. Now my outlook 2013 won't open.

Customer Question

I did a system recovery. Now my outlook 2013 won't open. Message error: "Your Outlook data cannot be configured". Then, a subsequent error message says I must connect to the Microsoft Exchange at least once before I can use the Outlook data file
Submitted: 3 months ago.
Category: Email
Expert:  Barun replied 3 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, did you backup and restore your Outlook data files before carrying out the recovery?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me using the box below.

Customer: replied 3 months ago.
I did not back up and restore the Outlook data specifically... just a normal recovery. Yes, you can grab access to my computer.
Expert:  Barun replied 3 months ago.

PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. Our remote session will come at NO extra charge; I'll reply back to you with further steps below now.

Expert:  Barun replied 3 months ago.

Thank you; let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=725dcd21-c7fa-4da0-8bd0-b894cfe53c38

On the page that opens up, click on "I Agree".

Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.

Expert:  Barun replied 3 months ago.

Connected now; thank you.

Expert:  Barun replied 3 months ago.

Thank you for the remote session. Let me open up your question to our other experts now; thank you.

Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 3 months ago.

Please download and run this file and provide me the ID/Password:
https://connect.teamviewer.com/v10/index.aspx

Customer: replied 3 months ago.
Expert:  Cody replied 3 months ago.

Please download and run this file and provide me the ID/Password:
https://connect.teamviewer.com/v10/index.aspx

Customer: replied 3 months ago.
960 265 073
Customer: replied 3 months ago.
5121
Expert:  Cody replied 3 months ago.

ty

Expert:  Cody replied 3 months ago.

I will need re connected after restart

Expert:  Sandy replied 3 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.