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Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, did you backup and restore your Outlook data files before carrying out the recovery?
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Please reply back to me using the box below.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. Our remote session will come at NO extra charge; I'll reply back to you with further steps below now.
Thank you; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
Connected now; thank you.
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Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
I will need re connected after restart
Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.