How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

L am unable retrieve previous password or successfully type

Customer Question

l am unable retrieve previous password ***** successfully type in a new one
JA: When did you last reset your username and password?
Customer: this am am
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: all
JA: Anything else you want the email expert to know before I connect you?
Customer: I have tried several new passwords but whenever type both they say they don't match
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  bbao replied 1 month ago.

> I have tried several new passwords but whenever type both they say they don't match

What kind of "new" password ***** you referring to? Do you mean you did change password ***** using the given "new" passwords?