Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Can you tell me, which version of Windows do you use ?
Can you tell me the steps, which you use to open gmail.com ?
Do you access your emails from your computer or phone ?
Sorry, I do not understand. I want to know, if you access your email account from your computer or phone, because the answer will depend on that and this problem can be caused by many reason, so it may take some time to solve this problem.
If you are facing this problem on your phone then, first check your email from your computer and let me know, if you can see the new emails on it or not ?
I can help you open your email from your computer .
OK, are you replying me from your computer ?
OK, click on the link below to open gmail and let me know, what do you see on that page ?
As from your reply, I thought you are facing the problem with your incoming emails is on your phone , am I right ?
OK, at the menu on the right side of the email headers. Click on More and then on "All Mails" and let me know, if you see the new emails or not ?
OK, send an email to your own email address and let me know, if it shows up on Inbox or not ?
Check all the folders like spam, trash, deleted mails etc. and let me know, if you find any new email or not ?
That's an interesting question.
If you do mean you can successfully log on Gmail's web page and check your emails and folders (labels) there, but you still can't see any incoming message, that means you got something wrong in the email settings, e.g. some email rules or filters are enabled blocking your incoming email. Please check.
If you don't know how to do that, let me know and I will show you how to do it.