Need Help With Email? Ask Your Email Questions Online
Hi there! My name is Alison.I'm sorry that you're having this problem. I will do my best to help. I am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers.
Please give me just a moment to review your question and respond.
When you go through the "Forgot My Password" process you are taken to a page where you need to enter the code that you received in your alternate email. Are you leaving this page open and returning to it with the code? If you get the code then go through the process again to get to the page to enter it, then it will be the wrong code. A code is valid for a specific length of time only and also becomes invalid as soon as another code is issued. Does that make sense? Are you leaving the page with the box for the code open and returning to it?
Would you like for me to connect remotely and reset the password ***** you while you watch?
I'm sorry. Are you saying that it's not possible to leave the page open? I don't understand. You should be able to go to gmail in a web browser to click on "Forgot My Password" and go through the reset process. Then you should be able to open a second tab in your browser to access your email to get the code. I assume that the code is being sent to a secondary gmail address that you can access. correct? Once you have retrieved the code you can go back to the orginal tab and enter it and you will be able to reset your password. You can then go and enter the new password ***** Outlook.
I believe that you are responding to automated offers. Please feel free to ignore them. I can only work with the information that you provide to me. If I am not understanding the problem correctly, please explain it to me. I will be happy to connect to your computer remotely and work on this while you watch AT NO ADDITIONAL CHARGE because I am confident that we can resolve the issue quickly and easily. If you'd liek for me to do that, please click the link below:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems.
Since you are unwilling to even try my suggestions, I am going to "opt out" in the hopes that another expert will be willing to try to assist you. You'll be notified when(if) another expert begins to work on this. They will see our entire conversation so you won;t have to repeat yourself. Have a nice day!
I'm sorry about the issue. I'm another tech; I will help you with this:
Is your email currently working on any computer? If yes, can I connect remotely to that computer, so I can retrieve your gmail email password ***** through your computer for you?
Please reply at the box below; we guarantee our service. Thank you,
Sorry, can I connect remotely to your computer, so I can fix this issue directly and quickly for you?
And/or can you please confirm the gmail email address you need help with, so I can check?
Please let me know; we guarantee our service. Thank you,
Thank you. To confirm, you do not remember the password ***** that gmail email address.
- Do you also have access to a Yahoo email address starting with the two letters NE and ending with @yahoo.com? If yes, what is that full yahoo email address?
Please reply at the box below. Thank you,
OK, can you please confirm that full yahoo email address if you remember the spelling of it?
Do you remember that you also had another yahoo email address also starting with the two letters NE?
Is your gmail email account currently working on any computer? If yes, can I connect remotely to that computer, so I can try to retrieve your gmail email password ***** through that computer for you?
Sorry, so right now, your gmail email account is currently not working on any device at all.
FYI - Google has sent you a 6-digit verification code to the email:***@******.***. IF you could access this Yahoo mailbox, you should be able recover your Gmail box. If you did forget the password ***** your Yahoo mailbox as well, try the Forgot Password ***** of Yahoo and see if you have any chance to restore the Yahoo mailbox first.
I am trying to recover your Yahoo account at the moment. Yahoo does not say it is not existing. Yahoo is asking me this question, please see attached the screenshot.
Passed! The new question now is:
Do you have access to this phone?
We will send you an Account Key to verify you're the owner of this phone.
Messaging and data rates may apply
Do you have access to the phone? If yes, I will continue and let Yahoo send the code to you.
Okay. if you do have access to the phone, we may do it later once you are available at home beside the phone. Anyway, that's not bad news. :)
Any update please, do you still need to continue restoring your Gmail and Yahoo account?