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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Pearl.. My gmail account is. It seems to me that, under my

Customer Question

Hello, Pearl. My name is***** gmail account is***@******.***. It seems to me that, under my account, I created some kind of account or sub-account for my wife Teresa. That was for her to use (without actually creating a regular account for herself). Now I cannot find that account or subaccount.
JA: How long have you had this issue with your Gmail account?
Customer: That was quite some time ago. She has not tried to use that "sub-account." She may want to use it and, hence, I wish to either re-activate it or create a new one.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: She most likely would do so through a laptop.
JA: What troubleshooting have you tried?
Customer: Every item under Google Help.
JA: Anything else you want the email expert to know before I connect you?
Customer: Except for my recollection that when I tried to create a separate account for her , the response was that it wasn't possible.
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello, how are you?

Would you like me to help you recover the original one Teresa used or would you like to go on and create a new one?