How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Pearl.. My gmail account is. It seems to me that, under my

Customer Question

Hello, Pearl. My name is***** gmail account is***@******.***. It seems to me that, under my account, I created some kind of account or sub-account for my wife Teresa. That was for her to use (without actually creating a regular account for herself). Now I cannot find that account or subaccount.
JA: How long have you had this issue with your Gmail account?
Customer: That was quite some time ago. She has not tried to use that "sub-account." She may want to use it and, hence, I wish to either re-activate it or create a new one.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: She most likely would do so through a laptop.
JA: What troubleshooting have you tried?
Customer: Every item under Google Help.
JA: Anything else you want the email expert to know before I connect you?
Customer: Except for my recollection that when I tried to create a separate account for her , the response was that it wasn't possible.
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hello, how are you?

Would you like me to help you recover the original one Teresa used or would you like to go on and create a new one?