Hi there. My name is*****'m sorry to hear about your friend and her problem. It would my pleasure to assist. However, the best chance that we have for recovering her email address is to remotely access her laptop, which would require that she click on a link that I provide, so I could search through her cookies and browser history t o see if I might find it stored there. Once we have recovered the email address, depending upon who the email provider is, and their policies, and what, if any security your friend setup we MAY be able to reset her password. Email privacy is a very serious matter and no confidential information will be given out by any reputable email provider without proof of identity. Typically people either setup an alternate email address or a phone number where they can receive codes to help the m reset their password. If she has done that and she can access the email account or phone number, then she has a chance at recovery.
Question....you mentioned that she has a home business. Does she not have business cards with her email address on them? Also, you initially said that she couldn't remember her email address, but then you said she had given you permission to share it. I'ma little confused. Can you clarify, please?